Crystal Lake Hotel

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Crystal Lake Hotel

Our Policies

Our Policies

PRIVACY POLICY
The privacy and security of your information is very important to us. Whether you are booking a room or just a prospective client browsing our website and looking at our property/services, we want you to trust that the information that you have provided to us is being properly managed and protected. This Privacy Policy is issued by Crystal Lake Suites ( the Hotel ) and covers information collected and used by the Hotel in the course of its business. Your information may be collected and used by the Hotel through your use of this Site. We have prepared this Privacy Policy to explain more about how we collect and manage your information.
INFORMATION WE COLLECT
Information you give us. In your use of the Site, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at the Hotel. Information collected during the course of the reservation and during your stay may include:
  • Your name, email address, home and business address, phone number, nationality and payment card information;
  • Information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the Hotel.
This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel or through online booking portals. HOW WE USE THIS INFORMATION: We use the information collected from you primarily to fulfil your hotel reservation. Prior to your stay, this may include sending your information to the Hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience. In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may include text messages) for products and services that we believe would be relevant for you. We also may use information related to your stay to display targeted advertisements on our websites or on third party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new hotel locations and services and other market research.
HOW WE SECURE YOUR INFORMATION
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.
MANAGING YOUR PREFERENCES AND INFORMATION
We want to ensure that you have the necessary tools at your disposal to control the information that you provide to us, including how we communicate with you. It is also important that you contact us to update your information if any of it is inaccurate or changes.
CHANGES TO THIS PRIVACY POLICY
In some instances, we may have to change, modify or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements.
TERMS AND CONDITIONS
  • The Management is not responsible for guests personal belongings and valuables i.e. Money, Jewellery or any other valuables left by Guests in the Rooms.
  • Our Check in & Check out Time is 12PM – 11AM. Requests for early check-in & late check-out will be handled based on hotel availability at the time of check-in / check – out ( additional fee maybe applicable)
  • Crystal Lake Suites has a zero policy for unmarried couples in which it will refuse accommodation to guests posing as a ‘married couple’ without suitable proof of authentication not presented at check-in. Both male & female guests will have to provide authenticated identification of legitimate relationship. The service apartment reserves the right of admission. Accommodation will be refused / withdrawn without any reason if suspected illegitimate use of the property and reported to the relevant authorities.
  • Accommodation will be refused/withdrawn if found unruly behaviour & disturbance due to intoxication.
  • We reserve the right to charge guests the cost of rectifying damage/removal of items caused by deliberate negligent or reckless act of the guest to our property or amenities.
  • Guests will be held responsible for any loss or damage to Crystal Lake suites caused by themselves, their friends or any person to whom they are responsible.
  • Crystal Lake Suites is a 100% Non-Smoking property. Guest who Violate the Policy & Smoke in the Rooms will be charged with Rs 1000/- for Deep Cleaning Purpose.
CANCELLATION AND REFUND POLICY
  • More than 3 days before check-in date – FREE CANCELLATION. ( Refund shall be initiated within 48 hours of receiving the request and the payment would be credited within 5-7 working days via the same mode as used while making the booking)
  • Cancellation less than 3 days before check-in OR not checking in on the reservation date – Entire booking cost will be charged as cancellation fee.
PRIVACY POLICY
The privacy and security of your information is very important to us. Whether you are booking a room or just a prospective client browsing our website and looking at our property/services, we want you to trust that the information that you have provided to us is being properly managed and protected. This Privacy Policy is issued by Crystal Lake Suites ( the Hotel ) and covers information collected and used by the Hotel in the course of its business. Your information may be collected and used by the Hotel through your use of this Site. We have prepared this Privacy Policy to explain more about how we collect and manage your information.
INFORMATION WE COLLECT
Information you give us. In your use of the Site, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at the Hotel. Information collected during the course of the reservation and during your stay may include:
  • Your name, email address, home and business address, phone number, nationality and payment card information;
  • Information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the Hotel.
This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel or through online booking portals. HOW WE USE THIS INFORMATION: We use the information collected from you primarily to fulfil your hotel reservation. Prior to your stay, this may include sending your information to the Hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience. In some instances where we have your consent or where permitted under applicable law, we may send you marketing communications (which may include text messages) for products and services that we believe would be relevant for you. We also may use information related to your stay to display targeted advertisements on our websites or on third party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new hotel locations and services and other market research.
HOW WE SECURE YOUR INFORMATION
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.
MANAGING YOUR PREFERENCES AND INFORMATION
We want to ensure that you have the necessary tools at your disposal to control the information that you provide to us, including how we communicate with you. It is also important that you contact us to update your information if any of it is inaccurate or changes.
CHANGES TO THIS PRIVACY POLICY
In some instances, we may have to change, modify or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements.
TERMS AND CONDITIONS
  • The Management is not responsible for guests personal belongings and valuables i.e. Money, Jewellery or any other valuables left by Guests in the Rooms.
  • Our Check in & Check out Time is 12PM – 11AM. Requests for early check-in & late check-out will be handled based on hotel availability at the time of check-in / check - out ( additional fee maybe applicable)
  • Crystal Lake Suites has a zero policy for unmarried couples in which it will refuse accommodation to guests posing as a 'married couple’ without suitable proof of authentication not presented at check-in. Both male & female guests will have to provide authenticated identification of legitimate relationship. The service apartment reserves the right of admission. Accommodation will be refused / withdrawn without any reason if suspected illegitimate use of the property and reported to the relevant authorities.
  • Accommodation will be refused/withdrawn if found unruly behaviour & disturbance due to intoxication.
  • We reserve the right to charge guests the cost of rectifying damage/removal of items caused by deliberate negligent or reckless act of the guest to our property or amenities.
  • Guests will be held responsible for any loss or damage to Crystal Lake suites caused by themselves, their friends or any person to whom they are responsible.
  • Crystal Lake Suites is a 100% Non-Smoking property. Guest who Violate the Policy & Smoke in the Rooms will be charged with Rs 1000/- for Deep Cleaning Purpose.
CANCELLATION AND REFUND POLICY
  • More than 3 days before check-in date - FREE CANCELLATION. ( Refund shall be initiated within 48 hours of receiving the request and the payment would be credited within 5-7 working days via the same mode as used while making the booking)
  • Cancellation less than 3 days before check-in OR not checking in on the reservation date - Entire booking cost will be charged as cancellation fee.